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Type: Paragraphed article
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Last updated: January 2025 Preserving your privacy and practicing transparency about how we at Clean Harbors Environmental Services, Inc. (“Clean Harbors”) use your information is critical to earning your trust. The following privacy policy (the “Policy”) is meant to inform you of our policies and procedures regarding the information we collect about you and from you during your use of our…, Information Collected, We may collect the following categories of personal information:, Identifiers, such as your name, phone number, email address, password(s), IP address, and device identifiers, Usage Information, such as logs, session data, browser and operating system, messaging details, and device identifiers, Location or Geolocation Data, such as when you use our website or app to provide precise latitudinal and longitudinal points of data to facilitate services from Clean Harbors, Inferences, (information we may infer about you from other information that we collect) We may collect personal information through various forms and in various places via the Services, including account registration forms, “contact us forms”, or when you otherwise upload data to and interact with the Services. Certain parts of Clean Harbors Services allow you to upload or submit ideas, photographs, user…, Usage Information may include: , your IP address, UDID or other unique identifier (“Device Identifier”). A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier;, your Device functionality (including browser, operating system, hardware, mobile network information);, the URL that referred you to the Services;, the areas within the Services that you visit and your activities there, including remembering you and your preferences;, your Device location;, your Device characteristics; and, certain other Device data, including the time of day, among other information., Tracking Technologies. We may use various methods and technologies to store or collect Usage Information (“Tracking Technologies”). Tracking Technologies may set, change, alter or modify settings or configurations on your Device. A few of the Tracking Technologies include, without limitation, the following (and subsequent technology and methods later developed): , Cookies., A cookie is a data file placed on a Device when it is used to access or use the Services. Web Beacons. Small graphic images or other web programming code called web beacons (also known as “1x1 GIFs” or “clear GIFs”) may be included in the Services’ pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or e-mail can…, Embedded Scripts., An embedded script is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third-party service provider, is active only while you are connected to the Services, and is deactivated or deleted thereafter. , Browser Fingerprinting., Collection and analysis of information from your Device, such as, without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identification. , ETag, or Entity Tag., A feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of Device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks certain cookies. , Recognition Technologies., Technologies, including application of statistical probability to data sets, which attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices ins the same user). , Tracking Technologies Usage., We may use Tracking Technologies for a variety of purposes, including: , Strictly Necessary., We may use cookies or other Tracking Technologies that we consider are strictly necessary to allow you to use and access the Services, including cookies required to prevent fraudulent activity and improve security. , Performance Related., We may use cookies or other Tracking Technologies that are useful in order to assess the performance of the Services, including as part of our analytic practices or otherwise to improve the content, products or services offered through the Services., Targeting Related., We may use Tracking Technologies to deliver content relevant to your interests on the Services and third party sites based on how you interact with our content. This includes using Tracking Technologies to understand the usefulness to you of the content that has been delivered to you. , Location Tracking. , We may use technology to track your location when using the Services. Your location data is used exclusively for Services functionality but Clean Harbors may share the tracking location data with third parties. You can choose whether or not to allow the Services to collect and use real-time information about your device's location through your Device's privacy settings. If you block the use of…, Tracking Technologies Choices and Consent., We obtain your consent to our information storage or collection Tracking Technologies by providing you with transparent information in our Privacy Policy and providing you with the opportunity to make a choice to disable cookies as set forth above. Please note that we are not required to obtain your consent to the information collection Tracking Technologies identified above that are strictly…, Information Third Parties Provide About You, We may, from time to time, supplement the information we collect directly from you via the Services with outside records from third parties for various purposes, including to enhance our ability to serve you, to tailor our content to you and to offer you opportunities that may be of interest to you. To the extent we combine information we receive from those sources with your personal information…, Use of Collected Information, We use information that we collect about you or that you provide to us, including any personal information to (1) to provide you with information or process transactions that you have requested or agreed to receive, including job inquiries, or for providing general information about our services in response to a request submitted online; (2) to provide you with information via email or in-app…, Disclosure of Information, We will not share your personal information with third parties for direct marketing purposes. We may, however, share non-personal information, such as aggregated user statistics and browsing behavior information, with third parties. We may share the information we have collected, including personal information, as disclosed at the time you provide the information and as described below or…, Your Privacy Rights, You as a user of Clean Harbors’ services have choices related to your personal information that we collect, and these rights have different names under different laws. Your rights include the following: (1) access to your personal information, (2) correcting inaccurate information, (3) requesting we delete any of your personal information, and (4) opting out of sales, sharing, and targeted…, Data Security & Storage , We have implemented measures designed to protect your personal information from loss, unauthorized access, and alteration. We endeavor to protect the privacy of your account and other personal information we hold in our records by actively working to prevent unauthorized entry or use, hardware or software failure, and other occurrences that could potentially compromise security and integrity of…, Age of Users , If you are younger than 13, you may not download or use any mobile apps provided by Clean Harbors or access or provide any content. If you are a parent of a user who is 13 or older but under the age of 18, you are fully responsible for his or her use of the Services. We are a general audience service and do not use the Services to knowingly collect personal information from children under the…, Changes to the Policy, It is our policy to publish any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account or through a notice on the website or app home page. The date of the privacy policy’s most recent update is identified at the beginning of this policy. You…, State Privacy Rights , State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. Many states, including California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) provide their state residents with rights to: Confirm whether we process their personal…, Contact Information, For any inquiries about this privacy policy and our privacy practices, contact us at iOSSupport@cleanharbors.com .
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Clean Harbors was founded 45 years ago on March 24, 1980. Executive Chairman Alan McKim founded the company with a single truck, four employees and a goal to provide the highest quality environmental services for customers to make the world a cleaner and more sustainable place for all. Despite tremendous growth and expansion over the past four and a half decades, that goal has never changed. To…
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Clean Harbors Online Portal Update, Clean Harbors Online Services - 2024 Resources, Please reference the guides below for in-depth explanations of updated features in our Clean Harbors Online Services portal. VISIT PORTAL NOW Clean Harbors Online Services Update, Clean Harbors Online Services Update – January 2024, Quick Reference Guides, Logging in & Selecting Locations (Generator Codes), This guide will help you enter the new Online Services portal, as well as select the appropriate location/generator code for your session. , Create a Custom Waste Profile - Without Templates, This guide will assist in creating a new Custom Waste Profile from start to finish, without using any templates. , Create a Custom Waste Profile - Using Templates, This guide shows how quick and easy it is to use templates when creating Custom Waste Profiles. , Initiating a Bulk Service Request, This guide shows how to initiate a Bulk Service Request within the new Clean Harbors Online Services portal. , Initiating a Drum Service/Shipment (Drum Request), This guide walks you through the creation of a Drum Service request, from the basic request information to submitting and finalizing Drum Requests. , Waste Inventory Management, This guide shows how to access the Waste Inventory Management area, where you can view and edit waste container labels, DOT shipping details, and more. , Accessing and Viewing Reports, This guide will quickly direct you to the most valuable reporting tools within the new Clean Harbors Online Services portal. , My Services (Retail Customers), This module provides customer visibility to their Completed Services (Service History) and a view into the upcoming Scheduled Services. Frequently Asked Questions (Download FAQs PDF), Why is the Clean Harbors Online Services portal changing?, Clean Harbors Online Services is changing to incorporate more features and functionality. The new portal is built on modern, more secure technology and has a completely redesigned user experience. Additionally, more features and functionality are in the works for 2024 and beyond., Will I need to create a new account?, No, there will be no change to a user’s current CHOS username and password. If you’ve accessed CHOS after Jan. 1, 2021, your account information will be brought over to the new portal without issue., What are the features of the new Online Services?, The new Online Services has all the existing functions and many exciting new features. See below for a brief overview and continue reading for more in-depth information., The homepage, reporting and login, experiences are refreshed., Waste Profile, has a new template selection process and a new layout for the complete form., Drum Requests, provides a summary page to manage your Drum shipments with Clean Harbors. Place a request to reserve space on a truck in 55-gallon drum equivalents, pick the waste profiles of the drums or select from existing drum inventory, then add any additional materials like empty containers, add the P.O. (if applicable), and submit for processing., Waste Inventory, enables users to create containers, assign the profile, size, type, quantity, shipping name, storage area and cost centers, and provides the ability to produce waste labels., Rolloff Tracking, Broker Company Setup, My Services (for Retail), , formerly known as Service History, is enhanced and has a new Scheduled Services feature., What is the first thing that I should do with the new system?, Get acclimated to the location selection feature in the top right corner of the system. The View/Select Generator page launches by clicking on the company name, which identifies all Company Codes (WIN IDs) assigned to the user and displays critical data associated with each account. This information includes the generator’s company address, the customer's and generator's billing code(s) and…, What is new on the Reports page?, When you access Reports from the homepage, the most significant change you will notice is the look and feel. You will see an easier-to-read description of each type of report and a blue icon on the right-hand side that will open a new window for that report when you click on it., What is new about the Waste Profiles page?, With the portal redesign, Waste Profiles is now easier to navigate and use according to your needs. You can manage profiles for multiple generator locations, utilize a copy function to minimize the time needed for data entry, create new profiles, edit and recertify existing profiles, and view and print profiles to review content., How do I create a profile?, On the Waste Profiles landing page, you will see a blue button at the top right that says, “Create Profile.” This will bring you to Profile Creation, where you can use an existing template for the profile based on the type of waste the generator needs to handle. You can search for existing templates or create a custom profile if an existing template does not meet your needs. Created profiles will…, What can I do on the Drum Request page?, You can view existing requests, filter by date or status, and print, view or cancel an existing request. You can click the Request Number to view the request details and search the request summary page, including the description, comments and P.O. columns. You can create a new request from the existing inventory or by waste profile. To schedule a pickup, at least one profile must be selected. You…, What can I do on the Waste Inventory page?, The new page establishes visibility into real-time inventories and locations of drums, etc. You can manage shipping cycle times to ensure you are staying in compliance and filter the list by container type. You can also track containers in main and satellite storage accumulation areas. “People and Technology Creating a Safer, Cleaner Environment”, How do I create waste containers and labels?, When you create a drum, you will select a profile from the existing profile list. You will then identify container attributes, including drum size and type, shipping volume, shipping name and applicable waste codes. Optionally, you can assign the container to a specific area or cost center. After filling out all required information, the Print Waste Label button will activate; upon clicking the…, Where can I find a customer’s service history?, The new My Services module now encompasses Completed Services and a new Scheduled Services feature. The old Service History user experience has been redesigned and retitled to Completed Services and includes new features., What else is new about My Services?, Customers asked for the ability to view their future services, so we are launching a new feature called Scheduled Services. This feature will only be available for retail customers initially but will be rolled out to more customers throughout 2024. You can view order and manifest histories going back to 2019. You can filter by service types, dates and if waste was shipped. Orders with waste…, SD:, Shipping Document (Final, Transporter), SF:, Survey Form, LDR:, Land Disposal Restrictions, DEA:, Drug Enforcement Agency, NW:, No Waste, What does each column mean on the Scheduled Services page?, Service Type:, additional information about the type of order: Retail, Pharmacy, DEA, Fuel, etc., Service Frequency:, service term of generator/customer and the type of service, Confirmed Service Date:, Shows when the service has been placed on a route and has a confirmed service date. Otherwise, it shows “blank.”, Last Service Date:, when the service was performed last., Projected Scheduled Service:, expected “week-of” service based on the “Last Service Date” and “Service Frequency.”, Confirmed Service Date:, Shows when the service has been placed on a route and has a confirmed service date. Otherwise, it shows “blank.”, If I still have questions, who can I reach out to?, For support using the Online Services, call 877.333.4244 or email wastepickup@cleanharbors.com . Coverage is provided from 8:00 am to 8:00 pm EST.
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On June 30, 2018, the U.S. Environmental Protection Agency (EPA) launched its new e-Manifest system. Clean Harbors is in compliance, initially using the paper manifest option. The EPA is still developing many areas of the E-manifest system which limit our ability to manage manifests electronically. Fully electronic and hybrid options will be made available by Clean Harbors at a later date when…, Future, The Company is actively working on supporting the fully electronic and ‘hybrid’ or mixed paper/electronic manifest processes, which are expected to be available in approximately six months. With the hybrid approach, Clean Harbors will generate the manifest in the EPA’s system but print a paper copy for generators to sign and retain on-site as their initial manifest copy. Clean Harbors will…
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