Customer Resources

 

24-hour Emergency Response 800.645.8265
Online Drum Disposal Scheduling Login
Drum Waste Disposal Order Placement
(For less than full truckloads of containerized waste)
877.333.4244
Chemical Packing 800.444.4244
Directional Boring Services (Canada) 780.955.7794
Environmental Services 800.444.4244
Field Services 800.645.8265
Household Hazardous Waste 800.444.4244
Industrial Services (Canada) 800.661.6689
Industrial Services (U.S.) 877.215.9730
InSite Services 800.444.4244
Kleen Performance Products 800.525.5739
Lodging Services (Canada) 888.228.2220
Recycling Services 800.444.4244
Safety-Kleen 800.669.5740
Seismic Services (Canada) 403.237.6437
Seismic Services (U.S.) 713.780.0336

As required by the U.S. D.O.T. under the "Hazardous Materials: Security Requirements for Offerors and Transporters of Hazardous Materials" rule, Clean Harbors has fully complied with and met the requirements to enhance the security of hazardous materials and has developed and implemented a security plan and conducted employee training on transportation security.

Primarily for use by direct customers of Clean Harbors in Puerto Rico

 Primarily for use by direct customers of Clean Harbors Environmental Services

Primarily for use by direct customers of Clean Harbors Exploration Services

Primarily for use by direct customers of Clean Harbors Industrial Services

Primarily for use by direct customers of Clean Harbors' San Leon facility

Primarily for use by direct customers of Clean Harbors Surface Rentals

Primarily for use by direct customers of Clean Harbors, Inc.

Cyn Oil Corporation Form W-9 Tax ID# and Certification
Primarily for use by direct customers of Cyn Oil Corporation Environmental Services.

Primarily for use by direct customers of Emerald Services

Primarily for use by direct customers of Lonestar West Enterprises

Primarily for use by direct customers of Lonestar West Services

Primarily for use by direct customers of Rosemead Oil Products

Primarily for use by direct customers of Safety-Kleen in Puerto Rico

Primarily for use by direct customers of Safety-Kleen's Newark, CA re-refinery

 Primarily for use by direct customers of Safety-Kleen

Primarily for use by direct customers of Service Chemical, LLC who are purchasing virgin or recycled chemicals and solvents

 Primarily for use by direct customers of Thermo Fluids

Clean Harbors is committed to continuous improvement programs dedicated to controlling our costs in order to provide our customers with the high-quality service they expect. However, rising fuel and energy costs as well as environmental insurance and security costs continue to escalate beyond our normal operating costs. The rising fuel and energy costs include, but are not limited to, the following areas:

  • Fossil fuel and natural gas to operate our hazardous waste incinerators
  • Diesel fuel for the Clean Harbors transportation fleet
  • Diesel fuel for subcontracted transporters
  • Rail and marine transportation of hazardous and non-hazardous waste
  • Fuel for heavy equipment at our landfills
  • Gasoline costs to run smaller work vehicles
  • Transportation costs to deliver treatment reagents to our landfills, wastewater treatment facilities and other locations
  • Fuel for forklifts at our plants
  • Utilities at our 100+ locations across North America
  • Fuel surcharges are applied to products and supplies we use to run our business
  • Travel and transportation costs for our sales and service personnel

To ensure we can continue to offer high-quality service, we apply a variable recovery fee to our invoices. The variable recovery fee is comprised of three components: a fixed 1.5 percent charge for insurance; a fixed 0.5 percent charge for security costs; and a variable charge for energy costs that is revised monthly based on the national average diesel prices from the U.S. Department of Energy. The recovery fee is applied to the entire invoice and is broken out separately. The charge for energy costs is set on the first Wednesday of the month based on data from the U.S. Department of Energy. This data is a publicly available, objective index that is widely recognized in the hazardous waste transportation and disposal industry. The energy fee is determined from the following table:​

Diesel Price Range

Energy Fee   Total Recovery Fee
< $1.10/gal   0.0% 2.0%
1.11 - 1.20   1.0% 3.0%
1.21 - 1.30   1.5% 3.5%
1.31 - 1.40   2.0% 4.0%
1.41 - 1.50   2.5% 4.5%
1.51 - 1.60   3.0% 5.0%
1.61 - 1.70   3.5% 5.5%
1.71 - 1.80   4.0% 6.0%
1.81 - 1.90   4.5% 6.5%
1.91 - 2.00   5.0% 7.0%
2.01 - 2.10   5.5% 7.5%
2.11 - 2.20   6.0% 8.0%
2.21 - 2.30   6.5% 8.5%
2.31 - 2.40   7.0% 9.0%
2.41 - 2.50   7.5% 9.5%
2.51 - 2.60   8.0% 10.0%
2.61 - 2.70   8.5% 10.5%
2.71 - 2.80   9.0% 11.0%
2.81 - 2.90   9.5% 11.5%
2.91 - 3.00   10.0% 12.0%
3.01 - 3.10   10.5% 12.5%
3.11 - 3.20   11.0% 13.0%
3.21 - 3.30   11.5% 13.5%
3.31 - 3.40   12.0% 14.0%
3.41 - 3.50   12.5% 14.5%
3.51 - 3.60   13.0% 15.0%
3.61 - 3.70   13.5% 15.5%
3.71 - 3.80   14.0% 16.0%
3.81 - 3.90   14.5% 16.5%
3.91 - 4.00   15.0% 17.0%
4.01 - 4.10   15.5% 17.5%
4.11 - 4.20   16.0% 18.0%
4.21 - 4.30   16.5% 18.5%
4.31 - 4.40   17.0% 19.0%
4.41 - 4.50   17.5% 19.5%
4.51 - 4.60   18.0% 20.5%
4.61 - 4.70   18.5% 20.0%
4.71 - 4.70   19.0% 21.0%
4.81 - 4.80   19.5% 21.5%
4.91 - 4.90   20.0% 22.0%

 

An additional 0.5 percent will apply for each $0.10 increase in diesel cost above $5.00/gal.  The rate for energy costs will change (up or down) if the average price of diesel has changed from the previous range for a period of more than two out of the previous three weeks.  The new rate will apply with invoices cut the following Monday.

 

Frequently Asked Questions

Q: How is the fee applied to an invoice?
A: The fee is applied to the entire invoice excluding sales tax, and will be broken out separately in our pricing structure. Because these costs are above our normal cost of operations, our intention is to pass only these extraordinary costs on to our customers.

Q: Why are we charging the fee?
A: Cost pressures in our industry continue to be volatile. Some of these costs, such as energy for our facilities and vehicles, fuel surcharges from our transportation providers, insurance costs and enhanced security levels at our facilities, have escalated beyond our normal operating costs. Recovering these costs is vital to our ability to operate profitably.

Q: What makes up the security portion of the fee?
A: The security portion of the fee is 0.5 percent and is made up of additional costs that Clean Harbors incurs to maintain heightened security at our facilities and for our transportation fleet. Regulations such as the Patriot Act have increased, and Homeland Security measures have been instituted which have driven up our costs.

Clean Harbors has implemented a security program that requires employee background checks and 24-hour surveillance at all facilities and operating procedures that are costly. Key points about our security:

  • Hazardous waste companies must ensure high levels of security
  • Customers require that all employees have background checks
  • All trucks must now use secured truck stops
  • Visitors in plants must be accompanied by plant personnel or security

We also incur additional costs to operate our transportation fleet due to an increase in road stops and checks. We are considered a greater risk to Homeland Security because we transport hazardous waste; therefore, our trucks are stopped more frequently for roadside checks. The time spent at these checks directly increases our cost of transportation.

Furthermore, all employees are now subject to background checks. We must pay an outside agency to complete these thorough checks. These are direct costs we incur to maintain security.

Q: What makes up the insurance portion of the fee?
A: The insurance portion of the fee is 1.5 percent and is made up of additional insurance costs we incur for higher property insurance rates. As a result of billions of dollars of claims, the insurance industry has passed along much of the expense in the form of a rate increase.

Q: Will my recovery fee go down if the national average price of diesel goes down?
A: Yes. Since the energy portion of the recovery fee is variable and structured on a sliding scale, as the national average price of diesel goes down, the recovery fee will be reduced. The rate for energy costs will change if the average price of diesel has changed from the previous range for a period of more than two out of the previous three weeks. The new rate will apply with invoices cut the following Monday.

Q: Does Canada follow the same recovery fee structure?
A: Yes. We have tracked energy costs through a few different Canadian indices and they mirror the U.S. Department of Energy published data almost perfectly. So, we use the same base scale to simplify administration of our program. The same cost factors impact our Canadian operations as in the Unites States. Based on the most recent surge in fuel costs we are re-instituting a recovery fee for fuel fired equipment in our industrial service business. Our industrial service business is predominantly driven by equipment running on fossil fuels, therefore we apply a recovery fee only on fuel fired equipment used in these operations. The recovery fee structure Clean Harbors uses can be found at Natural Resources Canada. For the average price of diesel in Edmonton for indexing our scale for Industrial Services visit Natural Resource Canada's Average Retail Prices for Diesel Edmonton.

California Road Repair and Accountability Act of 2017

Due to the California Road Repair and Accountability Act of 2017 (CARRA), the cost of fuel has increased approximately $0.30/gallon ($0.20/gallon excise tax, 4 percent sales tax). On July 1, 2018, Clean Harbors implemented a 2 percent CARRA fee to cover these added costs. This fee applys to California generator locations only.

The increases from the state are as follows:

  • $0.20 per gallon increase in excise tax on diesel fuel
  • $0.12 per gallon increase in excise tax on gasoline
  • 4 percent increase in sales and use tax on diesel fuel
  • $25-$175 transportation improvement fee per vehicle

To simplify matters and comply with the law, Clean Harbors is implementing a 2 percent increase on full service, transportation and disposal invoices. If a customer only uses Clean Harbors for transportation, their increase will be 5 percent. The change will go into effect July 1, 2018.

United States Holidays Observed

Monday, January 1 New Year's Day
Monday, May 28 Memorial Day
Wednesday, July 4 Independence Day
Monday, September 3 Labor Day
Thursday, November 22 Thanksgiving Day
Friday, November 23 Day After Thanksgiving Day
Monday, December 24 Christmas Eve Day
Tuesday, December 25 Christmas Day

Canada Holidays Observed

Monday, January 1 New Year's Day
Tuesday, January 2 Day After New Year's Day (Quebec)
Monday, February 12 Family Day (British Columbia)
Monday, February 19 Family Day (except British Columbia)
Friday, March 30 Good Friday
Monday, May 21 Victoria Day
Monday, June 25 St. Jean Baptiste Day (Quebec)
Monday, July 2 Canada Day
Monday, August 6 Civic Holiday (except Quebec)
Monday, September 3 Labour Day
Monday, October 8 Thanksgiving Day
Monday, November 12 Remembrance Day (except Ontario, Quebec)
Tuesday, December 25 Christmas Day
Wednesday, December 26 Boxing Day
Monday, December 31 New Year's Eve (Ontario, Quebec)

 

Your environmental resource for vital United States and Canada regulatory information, industry updates and environmental news to help you better manage your environmental affairs.

U.S. Environmental Links

U.S. EPA Home Page

Envirobiz U.S. & International Environmental Information Network

Energy and Environment Division of Lawrence Berkeley Laboratory

EPA Design for the Environment (DFE)

Hazardous Waste Clean-Up Information (CLU-IN)

EPA Hazardous Waste Home Page

U.S. Drug Enforcement Administration (DEA)

U.S. Departments of Energy & Defense Links

DOE Energy Information, Products, and Programs

DOD Environmental Security Technology Certification Program (ESTCP)

U.S. State Environmental Agency Links

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Canada Environmental Links

Environment Canada

Government of Newfoundland and Labrador Department of Environment and Conservation

Government of Prince Edward Island Environment, Energy and Forestry

Nova Scotia Environment and Labour

Government of New Brunswick - Department of Environment

The Ministère du Développement durable, de l'Environnement et des Parcs (Français)

The Ministère du Développement durable, de l'Environnement et des Parcs (English)

Ontario Ministry of the Environment (MOE)

Manitoba Conservation

Nature and the Environment - Government of Saskatchewan

Alberta Environment

Province of British Columbia - Ministry of the Environment